Staff TIME / Support resources

Support resources

National contact numbers

SAMARITANS

This service supports anyone who is having a tough time and needs to speak to someone.

Telephone: 116 123. Someone is available to speak to any time of day, on any day and the call is free of charge.

You can also email jo@samaritans.org and receive a reply within 24 hours.

SANELINE

This service supports anyone experiencing a mental health problem.

Telephone: 0300 304 7000 (4.30pm – 10.30pm every day).

PAYRUS HOPELINEUK

This service provides support for people under 35 years old who may be struggling with suicidal feelings.

Telephone: 0800 068 4141 (weekdays 10am-10pm, weekends 2pm-10pm and band holidays 2pm-10pm).

Alternatively, you can email pat@payrus-uk.org or text 07786 209 697.

THE MENTAL ELF

Updated information on reliable mental health research and guidance. Team post weekday blogs highlighting evidence-based publications related to mental health practice.

Website: https://www.nationalelfservice.net/mental-health/

MIND

Charity that provides advice, information and support to anyone experiencing a mental health problem.

National Website: https://www.mind.org.uk/

Manchester MIND: https://www.manchestermind.org/contact/ or call 0161 769 5732 between 10am-3pm Monday-Friday.

RETHINK MENTAL ILLNESS

This charity aims to meet each person’s individual needs, and make sure those living with a mental illness are treated with respect.

Website: https://www.rethink.org/

For help/services in your local area: https://www.rethink.org/help-in-your-area/

CAMPAIGN AGAINST LIVING MISERABLY (CALM)

Offers information, advice and confidential conversations with helpline staff either online or on the phone 365 days a year. Covering topics from anxiety, relationships concerns, health worries, money worries or suicidal thoughts.

Website: https://www.thecalmzone.net/

Phone: 0800 58 58 58 (Open 5pm-Midnight)

For NHS staff

UNIONS

Your UNION can offer advice and practical support for anything from workplace stress to advice on how to manage bullying or discrimination in the workplace. For example:

Royal College of Nursing

RCN Website: https://www.rcn.org.uk/

For discrimination advice: https://www.rcn.org.uk/Get-Help/RCN-advice/discrimination

THE LISTENING SERVICE

Free, confidential, UK-wide and peer-led helpline for nurses, healthcare support workers, students, associates and the friends and family of such staff.

Phone: 0808 801 0455 (Mon-Fri, 19:00pm-22:00pm)

NHS SUPPORT SERVICE

Confidential text support service for all NHS colleagues who feel worried or overwhelmed, or who have a lot on their mind and need to talk it through.

Text: FRONTLINE to 85258 (available 24/7)

NHS WEBSITE RESOURCES

Resources and links information and advice for NHS Staff.

Website: https://www.england.nhs.uk/supporting-our-nhs-people/support-now/

PAM-ASSIST

Your Trust can refer you to PAM Assist, a confidential support service provided to Trust employees. PAM-Assist can provide clinical and professional expertise, telephone counselling, face to face counselling or Cognitive Behavioural Therapy (CBT).

Website: www.pamassist.co.uk

STAFF NETWORKS

NHS Trusts often have staff networks which staff may value as a source of peer support and that can signpost you to further support services. E.g.

BAME Network

Disability Staff Network

LGBT+ Staff Network

Spiritual Care Networks

These can typically be accessed and located via your Trusts intranet.

For LGBT+ Staff

MIND OUT

MindOut is a mental health service run by and for lesbian, gay, bisexual, trans, and queer (LGBTQ) people.

This service can provide online support via live chat run by LGBTQ affirmative mental health trained volunteers. Service availability can be found on the website with specific days where services are provided by people of colour/trans or non-binary individuals, male GBTQ+ volunteers.

Website: www.mindout.org.uk

If no online services are currently available, their partner Helpline can be contacted.

Email: helpline@switchboard.org.uk

Telephone: 01273 204050

FFLAG

Supporting LGBT people and their families with a range of resources and helpine.

Website: https://www.fflag.org.uk/

Support for Religious LGBT People: https://www.fflag.org.uk/portfolio-item/religion-belief/

CONSORTIUM

Directory of LGBTQIA+ support groups nationwide.

Website: https://www.consortium.lgbt/member-directory/

LGBT FOUNDATION

National charity promoting LGBT health and wellbeing. They offer both resources and a confidential helpline.

Website: https://lgbt.foundation/

Helpline: 0345 330 3030 (9am-9pm Monday-Friday, 10am-6pm Saturday and Sunday)

RAINBOW NOIR

Support groups for LGBTQI People of colour (based in Manchester and beyond).

Website: https://www.rainbownoirmcr.com/

STONEWALL

National charity promoting the wellbeing and rights of LGBT people. They have both resources and links to mental health helplines on their site.

Website: https://www.stonewall.org.uk/

Mental health resources: https://www.stonewall.org.uk/young-futures/lgbtq-support/mental-health

For Staff from Black Asian and Minoritised Ethnic Communities

BLACK MINDS MATTER UK

This service can connect Black individuals with free therapy by qualified and accredited black therapists as well as provide self-help resources created by black people for black people.

Website: www.blackmindsmatter.uk.com

BLACK, AFRICAN AND ASIAN THERAPY NETWORK

This organisation aims to address inequality of access to appropriate psychological services for Black, African, South Asian and Caribbean people.

Website: https://www.baatn.org.uk/

BLACK THRIVE

This partnership works to reduce the inequality and injustice experienced by Black people in mental health services.

Website: https://www.blackthrive.org.uk/

MUSLIM WOMEN’S NETWORK

National specialist, faith and culturally sensitive helpline and counselling services.

Website: https://www.mwnhepline.co.uk

The network can be contacted through either of the following methods Monday to Friday 10am-4pm.

Phone: 0800 999 5786 / 0303 999 5786

Email: info@mwnhelpine.co.uk

CARIBBEAN AND AFRICAN HEALTH NETWORK

Organisation reducing health inequalities for people of African and Caribbean backgrounds in various areas of the UK with specialist counselling services.

Website: https://www.cahn.org.uk/

Email: info@cahn.org.uk

Phone: 07853 556 591 (not a helpline)

SANDWELL AFRICAN AND CARRIBEAN MENTAL HEALTH FOUNDATION

This charity provides services predominantly for Black African, Black Caribbean, and Black dual heritage adults recovering from mental illness and the wider community.

Website: https://www.sacmhf.co.uk/

Phone: 0121 525 1629 (not a helpline)

For staff who have a disability

SCOPE

Charity promoting equality and rights for people with disabilities. Their website provide advice and resources. Scope’s helpline provides free, independent and impartial advice and support on issues that matter to disabled people and their families.

Support hub: https://www.scope.org.uk/advice-and-support/

Helpline: 0808 800 3333 (the helpline can also be via video call and communicated through British Sign Language via this link https://www.scope.org.uk/helpline/).

Email: helpline@scope.org.uk.

Textphone: dial 18001 then 0808 800 3333.