Online Support Available from our Student Support Services

by | Mar 20, 2020 | Wellbeing | 0 comments

The Student Experience team are still available to answer your questions and point you in the direction of help and information. Please do contact us, either via or through Facebook, Twitter and Instagram.   

Please see below for a summary of how the University’s support services are making changes to the way they work to ensure that they can continue to support you while face to face provision isn’t possible.


SALC Student Support & Guidance Office (SSGO)

The SSGO is continuing to support SALC students and you can email any questions to If any of your assessments are affected by the outbreak (or any other form of mitigating circumstance), please complete the online Mitigating Circumstances application form. Please note that you do not need to provide supporting documentation if you are applying in regards to the impact of coronavirus. Documentation in support of applications that are unrelated to coronavirus can be sent to

The SSGO is experiencing a significant increase in mitigating circumstances applications but will respond to your application as soon as they are able. You should continue to work on any assessment/s until you hear back from them.


Counselling Service

The Counselling & Mental Health Service is now operating remotely to offer support to students. They are accessible by emailing If you’d like contact with a counsellor, please email, giving your ID number and the will get back to you by phone or email.

Requests for support will be prioritised according to need and severity. To aid the service with this, if you wish to speak to a counsellor, please complete the online questionnaire prior to emailing. Please state briefly your reasons for contacting the service and the colour of appointment suggested.

If you have an existing appointment booked, your counsellor will contact you to discuss your needs. For immediate help, check the webpage on Help in a crisis, try the Big White Wall or text SHOUT to 85258.


Report and Support

You can still access specialist, confidential advice and support on a range of issues including sexual assault, harassment and hate crime by requesting to speak to an advisor through Report and Support. An advisor will work with you to deliver support in the most accessible way for you, through video-calls, telephone appointments or via email.


Disability Advisory Support Service (DASS)

DASS are continuing to carry out appointments via video/phone, picking up and responding to voicemail messages and answering emails.

You can book an appointment by calling 0161 275 7512 and leaving a voicemail request.  DASS will call you back as soon as they can to make arrangements. If you are unable to use the phone for disability-related reasons, please just let them know. Please see here for further information on DASS and to see if you are eligible to use the service.


Careers Service

You can access the Careers Service online in a variety of ways. For general queries, you can reach them via or by using their online Chat Tool. Applications & CV advice are being offered via email and Careers Guidance appointments will be delivered via Skype or phone.


Student Services Centre

The Student Services Centre is still operating via email and can provide advice on funding, payment & registration, immigration and paperwork such as confirmation of attendance letters. For the contact details of the different teams within the Centre, please see here


Students’ Union Advice Service

The SU’s Advice Service have moved all face-to-face scheduled advice appointments to telephone appointments and the team will be able to offer advice via email. If you already have an appointment, the advice team will be in touch. For students who wish to book appointments with the team, you can contact them directly via email