NCISH 10 standards for investigating serious incidents

Find out more about our standards by exploring the sections below.

Specific terms of reference
List iconAre there clear terms of reference (ToR), specific to the individual patient/incident, which set out the scope of the investigation and the timescale for conducting the review?
Clearly independent investigators
ID card iconWas the investigation conducted independently of the treating team?
Contacting family
Family iconWere family members given the opportunity to contribute to the investigation?
Accessing full case records

Medical history iconIs it clear from the serious incident report whether the investigation acquired access to full case records detailing the patient’s clinical history? If there are records missing is this clearly stated and are caveats made on the reliability of the findings and appropriateness of the recommendations?

Contributory factors
Network iconAre the contributory factors leading to the incident presented (rather than a single root cause)?
Sufficient information for understanding what happened
Knowledge iconIs there sufficient information to enable a thorough understanding of the circumstances of the death/incident, as well as the activity of the services involved?
Report coherence
Jigsaw iconIs the serious incident report coherent? Is there a clear and logical pathway from the ToR to the contributory factors to the recommendations; and is it clear how the recommendations could be used in prevention?
Accessibility to a lay reader
Person reading iconIs the serious incident report accessible to a lay reader? Is the report not too lengthy and written in plain English with all specialist vocabulary explained?
Action plan
Planning iconDoes the serious incident report have an associated action plan with a timescale for review?
Head with question mark iconDoes the serious incident report provide details of what needs to change in the service(s) and is there evidence of how learning will occur internally?