eLearning Support

Self Help

For common Blackboard queries, please see below before contacting eLearning:

Why can’t I see my courses on Blackboard?

Which of these best describes your situation?

New course that’s not appearing
  1. Please contact your school admin team and ask them to check that you have been added in Campus Solutions. Please allow 24 hours processing time.
  2. Has the course been activated the course in the activation portal?  Remember you need to activate a new course or Blackboard can’t see it.  Only Course Leaders can activate courses – if you need to be made Course Leader, please contact your school admin and ask them to add you in Campus Solutions as “Primary Instructor”.

The activation guides are here:


If you still can’t see your course, please ask your school admin to raise a ticket. It saves time for us to deal directly with the admin teams over this issue.

I could see it previously – it’s just disappeared

Before contacting eLearning, please clear your browser cache or try using another web browser.

Also check under the “Past Courses” tab.

If none of these things work, please log a support ticket.

All my courses have disappeared!

Before contacting eLearning, please check the following:

  • Check that you are still logged in to Blackboard – you should see your name top-right of the home page
  • Clear your browser cache or try using another web browser

If none of these things work, please log a support ticket.

Further Support

Here’s how to reach us…

Online Drop-ins

Colleagues looking for guidance and technical support, please use the following room:

We will try to be as present as possible during the listed hours, but you may occasionally see a “be right back” message or something similar. You are free to wait or try again later. Additionally, please be aware that you may have to wait if we’re already helping someone else. 

Learning Design Consultations

We offer bookable 1hr one-to-one instructional consultations to provide practical advice and actions to effectively plan your teaching in a remote or fully online mode.

You can bring to us (for consultation) any of the following:

  • Specific teaching challenges
  • Questions around converting your face to face unit and designing for online delivery
  • Consultation on alternative or innovative forms of assessment

We can offer:

  • Guidance on what is possible and examples of effective online teaching and assessment
  • Guidance on what works and what doesn’t in online teaching
  • Learning design support
  • An opportunity to brainstorm and signpost you to other colleagues in the Faculty

To book a Learning Design consultation, please use our online bookings page.

In addition to these 1hr consultations we have launched an online introduction to learning design self-paced course. Enrol online via the training catalogue.